CCSP
Has the homeagent described to you in the Livedesk that they are getting the - 'CCSPClientInstallationService is not running' Error ? If so, then b...
Mon, 24 Oct, 2022 9:52 AM
So that we can determine what the issue is regarding your sound quality issue, please could you advise on the regularity of this problem and also ask if you...
Thu, 20 Oct, 2022 11:23 AM
Telephone socket / internal setup - examples:
ISP/Telco *delete or edit where appropriate*
BT/SKY/VirginMedia/TalkTalk/EE/Plusnet
...
Thu, 20 Oct, 2022 11:23 AM
Check whether the Message View icon is visible on their Touchpoint console
If not then re-login to Touchpoint and check for the below icon.
If yes ...
Thu, 20 Oct, 2022 11:23 AM
Sometimes CCSP will not load a possible solution is to clear the agent's cache
Close all but one IE window, if none are open, open one.
Click...
Thu, 20 Oct, 2022 11:23 AM
Voice issues could be related to almost anything be it hardware or software. It would be good to identify the type of voice issue and narrow it down. (no vo...
Thu, 20 Oct, 2022 11:23 AM
Touchpoint Refresh Internet Explorer Settings
Unlock the SRW profile - Click on Admin Option above - File Explorer (This will allow you to visualize ...
Thu, 20 Oct, 2022 11:23 AM
Task
Pass/Fail/Checked on Cam
Comments
1
Master Socket Connection/ Location
"Ask the agent - please can you describe to me...
Thu, 20 Oct, 2022 11:23 AM