Telephone socket / internal setup - examples:

BT master socket with no line across middle

BT master socket with a single socket

BT master socket with a single socket

BT master socket with two sockets


BT master socket with a two sockets






ISP/Telco *delete or edit where appropriate*
BT/SKY/VirginMedia/TalkTalk/EE/Plusnet






Current BB - ADSL or Fibre *delete where appropriate*
ADSL or Fibre






Analogue-PSTN (regular line phone connect to master phone socket) or VoIP (connected to broadband router)  *delete where appropriate*
PSTN/VoIP






Is there a dial tone present when lifting the handset? *delete where appropriate*
Yes/No






Is there a dial tone present through the headset when the headset button is pressed on the phone's base unit? *delete where appropriate*
Yes/No






ISP/Telco - Line test performed over landline and Fast-tes over ADSL/Fibre line *delete where appropriate*
Yes/No






Called service provide to clear line of select services *delete where appropriate*
Yes/No






Select Services - Clean line test (no dial services e.g vmail-1571)
Clear on the end users online account and their line?






Quiet line test (open line clear of any noise aside from dialtone) *delete where appropriate*
Clear or Crackle/distortion/Quiet other than Dial tone present






Phone model and model number
>>


insert link to online guide for the phone




RJ9 Cable headset *delete where appropriate*
Yes/No






Alt RJ9-H tested *delete where appropriate*
Yes/No






Type of Master telephone socket in use  (guide to the variances in the link provided) *delete where appropriate*
single point (NTE5)or joint phone point and adsl point (NTE-5C)
https://www.bt.com/help/broadband/getting-set-up/home-networks/a-wired-home-network/what-type-of-master-socket-have-i-got-






Spare Micro filter available *delete where appropriate*
Yes/No / or not applicable






Is the Phone direct to master socket *delete where appropriate*
Yes/No






Phone connected to micro filter *delete where appropriate*
Yes/No






Corded telephone *delete where appropriate*

Yes/No






Cordless telephone *delete where appropriate*
Yes/No






Please Dial 17070 
Does the call present the current number? *not applicable to virginmedia lines






Please Dial 1572 (BT protect/spam call filter)
Service active/ inactive






Please Dial 1571(voicemail)
Service active/ inactive






Is this present on the services - anonymous reject?
Service active/ inactive






Please Dial 1472 (talktalk call minder)
Service active/ inactive








Is this present on the services - Sky Shield (call filter)
Service active/ inactive