- Check whether the Message View icon is visible on their Touchpoint console
- If not then re-login to Touchpoint and check for the below icon.
- If yes then voicemail will be received correctly on their console.
Its been observed that sometimes there is a delay so we may need to relogin one more time to see the icon.
Please perform a Touchpoint refresh steps and try again.
These are Agent environment issues and not a CCSP platform level issue.
