Sensée Service Desk

(Click here to read this article in PDF format in a seperate tab) What is LiveDesk? LiveDesk is a unified Macro-Collaboration Toolkit. We have c...

(Click here to read this article in PDF format in a seperate tab) Introduction LiveDesks are assembled by putting together functional “pods” to ...

(To view this article as a PDF in a seperate tab click here) Introducing Virtual Bays Virtual Bays allow you to assign users within a chat pod t...

(Click here to read this article in PDF format in a seperate tab) Setting up your Meeting Room LiveDesk allows you to create a meeting and can l...

(Click here to read this article in PDF format in a seperate tab) When a floorwalker closes a thread they will be able to classify the type of query. ...

(Click here to read this article in PDF format in a seperate tab) Chat pods can be used for support, escalations, resolutions or even social. These ca...

(Click here to read this article in PDF format in a seperate tab) Threaded chat is a key feature of LiveDesk for Work Chat which allows multiple conve...

(Click here to read this article in PDF format in a seperate tab) Note pods are for you to add any relevant notes/messages containing text and links t...

(To view this article as a PDF in a seperate tab click here) You can create and open/close these at various times to suit, and also view results whils...

(Click here to read this article in PDF format in a seperate tab) Image pods can display images in JPEG, GIF and PNG formats.   To add an Image pod to...