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To gauge the general mood within the LiveDesk, advisors are presented with options to select from at various points throughout their shifts:
To enable this feature simply select Enable Mood Meter from the LiveDesk dropdown menu located at the top of livedesk:
Once the mood meter is enabled, LiveDesk will prompt the agent to provide feedback throughout the day as to how they are feeling:
To monitor the results add the mood meter pod to the livedesk from the Pods dropdown option at the top of LiveDesk. The mood meter pod will allow the LiveDesk managers to monitor the mood and take measures to elevate team morale when the mood is identified as being low:
It is recommended that the mood meter be kept in the management area of LiveDesk to prevent the mood of one or two individuals influencing the overall mood of the team:
Pick Ups: A Mood Meter Feature
If your department is configured with Mood Descriptors (configuration can be arranged via request to the Cloudworks Development Team), the Pick Ups feature allows team members who have marked their mood as within the bottom 3 options of the mood meter to expand on their situation and highlight if additional team support is required.
If the team member indicates that additional support is required this is highlighted to the team within the Mood Meter Pod. If Pick Up is shown to the right of the individuals name, then this individual has yet to be 'picked up' by one of the management team. If a manager clicks on Pick Up, their name will appear to the right hand side of the team members name alongside a hand symbol - this signifies to the other managers in LiveDesk that they have assigned themselves the role of supporting the team member.