Via Portal



-Go to the IT Service Desk Homepage-


-Here you will find existing Solutions to common problems. Read these before submitting a ticket as your query may be answered-


-If you still need help, click 'New Support Ticket'-



-Complete all required fields marked with a *-

-If you are submitting on behalf of someone else add their name into 'Affected User'-

-Chose if this is an Incident (Something not working) or a Request-


-Then Choose the category and subcategories best matches your query-


-Add if the user is on calls or not -


-Add a short title and detailed description of your request including any error messages -



-Attach a file if necessary to help the IT agents-


-Press 'Submit'-




-To check the status of an existing ticket click 'Check Ticket Status' on the homepage-



-If you are waiting on a ticket to be resolved it will be displayed here-





Via Email



Note; It is best to submit a ticket via the Service Desk Portal. Use this service only when necessary 

-If you are unable to access the service desk, you can submit a ticket via email at 
-Make sure to include as much detail as possible such as agent shift times, contact details and specific error messages received-