This knowledge article will walk you through how to configure your headset and notifications in MS Teams.
- Click on the profile image/Initials of the users' instance of Teams.
- Click on Manage account.
- From here you will be greeted with the settings and configuration options
- Under the General section on the Left; De-select the auto-start application.
- From the Notifications section; Be sure to select the 'As soon as possible' option from the drop down under Email> missed activity emails, and under the Teams and Channels label, Select 'All Activity'
- From the Devices section; Make sure that the Audio devices/Speaker/Microphone elements are all detecting the dedicated headset for Teams use and not any other devices such as webcam, PC/Laptop output speakers or external speakers/devices.
- From this same section, have the user put on their headset and then select the 'Make a test call' and as them to count to 5 whilst you observe the mic meter level.
- If this deployment is exclusive to sensee teams, give the user a call to confirm that the call transmission is successful both ways and to round of the appointment with the user and confirm that this session was successful.