If you are facing issues accessing a meeting, event, or seminar, contact the event organizer for assistance initially and then Sensee IT.
Only the meeting organizer or the administrator of the web conferencing account can register users or grant access to Adobe Connect meetings.
Quick Checklist
Check the following to help resolve meeting access issues:
-Are you connected to the Internet?-
-Disable the pop-up blocker software-
-Clear browser cache-
-Try connecting from another computer-
-Are you accessing the correct URL/website link?-
-Have you registered for the event or seminar?-
-Try accessing the meeting as a registered user or guest-
-Did you change your password recently?-
I Forgot My Password
Click the "Forgot password" link on the login page to reset your password. Note that passwords are case sensitive.
I Do Not Have a Password to Enter a Meeting
Contact the IT service desk to request a user ID or password. Guest logins are also an option for meetings but must be approved by the meeting host.
For private meetings, the host/moderator must approve guest login requests, which may take a few minutes.
If you are prompted for a passcode to access a meeting room, it implies that the meeting organizer has enabled password protection. Contact the meeting organizer to get the passcode.
For meeting events or seminars, contact the meeting organizer to register or receive a login account.
Events or seminars that require self-registration use a separate link to register attendees during an event. If you do not have the self-registration link, contact the meeting organizer.
My Password Does Not Work
Use the "Forgot your password" link to set a new password.
If this does not work, contact your account administrator to verify access for the account.
If many people are experiencing trouble logging in to a meeting, contact Adobe Connect Support for assistance.
I Have Logged in and Nothing is Happening
When you log in as a guest, you need approval. An approval message is presented to the host.
If the request is declined, entry to the meeting is not possible and a message stating that the request was declined is displayed.
Contact the meeting presenter or organizer if you should have access.