Before A Meeting

For the best experience download and install the Adobe Connect desktop app by clicking here.

-Always use a wired internet connection- 

-Connect your headset BEFORE entering a meeting room-

Login Problems

-Click the link to the meeting room, which your host has shared in the invitation to the meeting-

-You will get to the login screen to the Adobe Connect meeting room-

-Make sure that 'Enter as a Guest' is marked-

-Write your name + organisation (+ country / location) in the text box-

-Click 'Enter Room'-

-You are now directed to the meeting room-

-If the meeting is private, the host will have to accept your request for joining the meeting before you are let in to the meeting room-

Kicked Out Of Room

If you are repeatedly being 'kicked out' of an Adobe Connect meeting room it is usually because of unstable internet connectivity.  

To improve your connectivity, make sure that you:

-Are using a wired connection (cable instead of WIFI)-

-Run the Adobe Connect Diagnostic Test-

-Quit all other programmes using broadband (browsers, email, skype, etc.)-

-If you share the internet connection with others, ask them to limit their use of broadband-

Audio

-Always connect your headset before entering the meeting room-

-Make sure that the sound is not muted on your computer-

-Always use a headset that you are sure is working (e.g. in Windows Settings/Skype)-

Test your sound

You can test your audio and microphone by running the 'Speaker & Microphone setup'.

-Click the name of the room in the top left corner to bring up a drop down menu

-Choose 'Speaker & Microphone' in the drop down menu

-Test your headset sound in the 'Wizard'

-If your sound is working, proceed to the following steps of the 'Wizard'

-If you cannot hear the music when testing the audio, follow the guidelines below

No sound?

-Make sure that you are using the adobe connect application, and not the internet browser-

-Exit the meeting room and close all of your browsers-

-Make sure that your headset is plugged in to your computer-

-Re-enter the meeting room-

Note: If you are using a headset that has not previously been connected to your computer, your computer may need to install the drivers.

On Windows 10

-Go to Windows start menu-

-Select 'Settings', then 'System'-

-Select 'Sound'-

-Here you will see Output & Input sections-

Click on the 'Master Volume' Slider to hear a chime in your headset. 

If you hear nothing, click the drop down box underneath 'Choose Your Output Device' and make sure your headphones are selected.

-You can test your mic is working by keeping an eye on the bar below 'Test Your Microphone'-

-If the blue bar doesn't react to sound then your mic is not set up properly or is faulty-

-Again, make sure that your mic is selected in the dropdown box-

Use the 'Troubleshoot' functions in this section if you are still having problems.

Intermittent/Breaking Sound

Breaking sound is usually due to unstable internet connectivity.

To improve your connectivity, follow the steps listed under 'Kicked Out of Room'

Noise, Feedback and Echo 

Background Noise

Remember to always mute your microphone when you are not speaking.

Otherwise you will broadcast sound in the meeting room, which may be disturbing for other participants.

Muting your microphone will also reduce the use of broadband and improve the connectivity for participants with unstable internet connectivity.

Feedback

If your microphone is unmuted and you are using your speakers to listen to the meeting, then the sound from your speakers will be picked up by your microphone, and cause audio feedback (a loud ringing noise).

-Exit the meeting room and close your internet browser-

-Connect your headset-

-Re-enter the meeting room-

-If this does not solve the problem, exit the meeting room and re-enter in another browser-

-If you still experience audio feedback, check your audio settings-

Echo

If your audio is echoing, it may be because you are logged into the meeting room more than once. 

-Check if your name appears more than once in the 'Attendees' pod-

-If your name appears twice or more, you are participating in the meeting room from various browsers-

-Close the browsers that you are not using-

-Your extra names in the 'Attendees' pod should now disappear, as well as the echo-

-If the echo does not go away, close all internet browsers and re-enter the meeting room in the adobe connect application-

Microphone

Connect Microphone

-Click on the microphone icon in the top bar-

-The icon will turn green to indicate that it is activated-

-Click the icon again to mute your microphone-

Test Microphone

You can test your audio and microphone by running the 'Audio Setup Wizard'.

-Click the 'Meeting' menu in the top left corner-

-Choose 'Audio Setup Wizard' in the drop down menu-

-Go through the different steps of the 'Wizard'-

-Remember to have the correct microphone from the settings sound menu selected-

-If you cannot find you microphone on the list, proceed to the 'Microphone not working' section below-

 

Microphone Not working

Select Microphone

You have to make sure that the right microphone is selected in Adobe Connect.

Click the little arrow next to the microphone icon

Click 'Select Microphone'  in the drop-down menu

Check that the right microphone is selected in the list

  Make sure that the right microphone is selected 

Note: You can also select your microphone when running the Audio Setup Wizard.

Webcam

In some meetings, the host might ask you to connect your webcam. 

-Make sure that your webcam is installed on your computer, before you enter the meeting room-

-Enter the meeting room by clicking the link provided by the host-

-If the host has given you permission to connect your webcam, you will see a white webcam icon in the top bar-

Note: The host must give you webcam rights in order for you to connect your webcam

Connect Webcam

-Click the white webcam icon in the top bar-

-If an Adobe Flash Player pop-up appears, click 'Allow' and 'Remember' and then 'Close'-

-The webcam icon will turn green to indicate that your webcam is connected-

-In the video pod you will see a preview of your webcam-

-Adjust your camera position and click 'Start Sharing'-

-You are now broadcasting from your webcam-

You can stop your webcam by clicking 'Stop My Webcam' or by clicking the green webcam icon in the top bar

If you stop your webcam, the webcam icon will turn white to indicate that your webcam is off.

  If the host has granted you camera rights, you can connect your webcam

If you have more than one webcam connected to your computer, you have to make sure that the right webcam is selected in Adobe Connect.

Still Not Working?

-Make sure that you are using the Adobe Connect application, and not the internet browser-

-Make sure that your webcam is not being used in any other programmes-

-Close any other programmes that may use your webcam-

-Exit the meeting room and re-enter-

Video freezes

If the image from your webcam freezes, it may be due to unstable internet connectivity.

To improve your connectivity, follow the steps listed under 'Kicked Out of Room'

Interaction

Chat

If you have a message for everyone in the meeting, you can use the 'Everyone'-chat

Write your message in the text box in the chat and press enter 

Private chat

-Click on the name of the participant with whom you want to start a private chat-

-Then click 'Start Private Chat'-

-A new tab appears next to the 'Everyone' tab in the chat-

-Click the new tab to start your private chat-

-Navigate between the 'Everyone'-chat and your private chats by clicking the respective tabs in the bottom of the chat-

-When a new message is posted in one of the other chats, it will have a red dot next to the name-

Emoticons

Use the emoticons for non-verbal expressions

-You can find the list of emoticons by clicking the little arrow next to the icon of a person raising his/her hand, in the top bar-

-Select an emoticon from the drop-down menu-

-The selected emoticon will appear next to your name in the 'Attendee' pod-

-It will also replace the 'raised hand'-icon in the top bar-

-You can clear your emoticon by clicking the emoticon icon in the top bar, or by selecting 'Clear Status' in the emoticon drop-down menu-